What to do when error code 267 Roblox
Urgent, step-by-step guide to fix Roblox error code 267. Learn quick checks, diagnostics, and proven fixes to restore access fast, minimize disruption, and prevent recurrence across devices.

What this error means: error code 267 roblox signals a connectivity issue or server-side block that prevents you from joining games. The quickest path to relief is to reset your network, verify server status, and clear cache or reinstall the launcher if needed. Follow the full guide below for a structured, safe fix path and practical prevention tips.
What Roblox Error 267 Means and Why It Happens
What to do when error code 267 roblox is a practical question for anyone who wants to jump back into a game quickly. This error typically points to a connectivity problem between your device and Roblox servers, or a server-side block affecting access. In plain terms, your client cannot establish a stable session with Roblox, so the attempt to join a game is blocked. The urgency is real: every minute out of a match hurts, especially if you were about to queue in a popular mode or participate in a group event. The root causes range from flaky home networks to service outages and, less commonly, misconfigured client caches. By understanding the meaning, you can triage more accurately and avoid unnecessary reinstalls. According to Why Error Code, many 267 incidents come from simple, addressable issues, not sophisticated system faults.
Quick Checks You Should Try Right Now (Urgent)
When you encounter 267, start with fast, low-effort checks that often resolve the problem without reinstalling anything. First, test your internet connection: switch between Wi‑Fi and mobile data if available, restart your router, and ensure your device shows stable connectivity with low latency. Next, verify Roblox's server status using the official status page or trusted community monitors; if there’s an outage, your only option is to wait or switch to a different region if supported. Clear Roblox cache on your platform (PC, Mac, Xbox,
Diagnostic Flow in Practice: Symptom → Causes → Fixes
Symptom: You see the 267 error when attempting to join a Roblox game, and the session does not proceed to the loading screen.
Possible causes (ranked by likelihood):
- High: Internet connectivity issues (weak signal, VPN/proxy interference, firewall blocks).
- High: Roblox server outages or regional blocks affecting game access.
- Medium: Outdated Roblox client or corrupted cache.
- Low: Account-related restrictions (parental controls, regional restrictions).
Fixes (in order of impact):
- Easy: Reboot your router and device; switch networks if possible.
- Easy: Clear Roblox cache and restart the launcher.
- Medium: Update Roblox, clear DNS cache, and ensure your firewall allows Roblox traffic.
- Hard: Reinstall Roblox client or try a different device, then test again.
This flow helps you triage quickly and escalate only as needed, reducing downtime and frustration.
Step-by-Step Fix: The Most Common Cause (Cache/Network)
- Step 1: Restart network gear and device
- Description: Power cycle your router/modem and the device running Roblox. After a full power cycle (30–60 seconds), reconnect and retry joining a game. This resets many transient network hiccups that trigger 267.
- Tip: If you have multiple network paths (Wi‑Fi, Ethernet, mobile hotspot), test each to see which provides the most stable route.
- Step 2: Clear Roblox cache and relaunch
- Description: Clear cached data for Roblox on your platform (detailed steps vary by OS). Reopen Roblox and attempt to join again. Cached data sometimes corrupts session tokens, leading to 267.
- Tip: On PC, you can also sign out and back in to reset session state.
- Step 3: Update and verify client integrity
- Description: Ensure Roblox is up to date. Check for pending updates and install any that are available. A stale or corrupted client can misbehave and trigger 267.
- Tip: If Windows or
Other Causes and Their Fixes You Should Know
In addition to the cache and network fixes, several other factors can trigger Roblox error 267. DNS issues can misroute Roblox traffic; firewall rules or antivirus software may block outgoing ports essential for game sessions; VPNs or proxies can interfere with server handshakes; parental controls or region-based restrictions can also hinder access. To address these:
- Change DNS servers to a fast, reliable option and flush the DNS cache.
- Temporarily disable overly aggressive firewall/antivirus settings or create a Roblox exception.
- Disable VPN/proxy and retry; if needed, reconnect using a different route.
- Check account restrictions and parental controls settings; contact the account administrator if relevant.
If you still cannot join after these fixes, you may be facing a temporary server-side restriction or more complex network issues that require deeper investigation with your ISP or Roblox support. The key is to document the steps you took and the results to speed up any future troubleshooting.
Safety, Backups, and When to Call a Professional
While most Roblox error 267 issues are solvable with user-side fixes, there are scenarios where professional help is appropriate. If you manage a network for a family or a small team and continue to see 267 across multiple devices and networks, you might be facing a deeper router misconfiguration or ISP-side routing problem. In such cases:
- Gather a concise incident report: what you changed, the time, and the results of each test.
- Contact your ISP and Roblox Support with the report to accelerate diagnosis.
- Avoid making extreme network changes without understanding their impact, as incorrect settings can compromise security.
For individual players, professional help is rarely required, but do not hesitate to reach out if you rely on Roblox for a business or educational use case and cannot afford downtime.
Prevention: How to Minimize Roblox Error 267 in the Future
To reduce the likelihood of 267 recurring, adopt a few preventative habits. Maintain a stable home network with a wired connection where possible, keep routers firmware up to date, and use reputable DNS services. Regularly clear caches after major Roblox updates and monitor Roblox’s official status pages for outages. If you play across devices (PC, console, mobile), ensure all clients are updated and align your network settings to avoid conflicting configurations. Remember, persistent issues are often related to transient server problems, so staying informed and prepared helps you react quickly when 267 arises.
Steps
Estimated time: 25-45 minutes
- 1
Restart network gear and device
Power cycle your router and the device running Roblox. After a full power cycle (30–60 seconds), reconnect and retry joining a game. This resets transient network hiccups that can trigger 267.
Tip: If available, test both wired and wireless connections to identify the most stable path. - 2
Clear cache and relaunch Roblox
Clear cached data for Roblox on your platform, then reopen the app and attempt to join again. Corrupted cache can block session tokens and trigger 267.
Tip: Sign out and sign back in after clearing to reset session state. - 3
Update or reinstall the client
Ensure the Roblox client is current. Install any pending updates. If the issue persists, uninstall and reinstall Roblox to remove corrupted program files.
Tip: Backup any local save data if applicable before reinstall. - 4
Test on another device/network
If possible, try joining the same Roblox account on a different device or network to determine if the problem is device- or network-specific.
Tip: Avoid using unknown VPNs during tests; they can introduce extra latency.
Diagnosis: Roblox error code 267 appears when attempting to join a game
Possible Causes
- highInternet connectivity issue
- highRoblox server outage or regional block
- mediumOutdated Roblox client or corrupted cache
- lowAccount restrictions or parental controls
Fixes
- easyRestart router and device; test different networks if available
- easyClear Roblox cache and relaunch; ensure the client is up to date
- mediumUpdate Roblox, flush DNS, and check firewall permissions
- hardReinstall Roblox or try another device/network for comparison
Frequently Asked Questions
What is Roblox error code 267 and what does it mean?
Error code 267 typically signals a connectivity or server issue preventing you from joining a game. It can stem from a weak internet connection, Roblox server outages, or client-side cache problems. Start with quick network checks and server status verification before deeper fixes.
Error 267 usually means a connectivity or server issue. Start with quick network checks and server status to fix it quickly.
Is error 267 caused by Roblox servers or my device?
267 can be caused by both server outages and device-level problems. Check the Roblox status page first. If servers are healthy, troubleshoot your network, then test another device to isolate the cause.
It can be either server issues or your device. Check status first, then troubleshoot your network and try another device.
Can I fix 267 on mobile and PC the same way?
Many fixes overlap between platforms: restart, cache clear, updates, and DNS checks. Some steps differ in where caches are located and how to clear them. Always adapt steps to your device’s OS.
Yes, most fixes apply to both mobile and PC, with platform-specific steps for cache and updates.
Does reinstalling Roblox guarantee the fix for 267?
Reinstalling can resolve deeper file corruption that simple cache clears miss. It’s a solid option if other fixes fail, but it should be used after verifying there’s no server outage or account issue.
Reinstalling fixes deep issues if other steps fail, but check for outages first.
Why does clearing DNS or changing DNS help with 267?
DNS issues can misroute traffic to Roblox servers. Flushing or changing DNS can restore proper resolution and routing, helping reestablish a solid connection.
DNS problems can cause 267; flushing or changing DNS can fix the route to Roblox servers.
When should I contact Roblox Support for 267?
If the problem persists after all user-side fixes across multiple devices and networks, contact Roblox Support with a concise report of steps taken and results. They can determine if there’s a backend issue or account-specific restriction.
If it persists after trying all fixes on multiple devices, contact Roblox Support with your troubleshooting notes.
Top Takeaways
- Start with fast checks before deeper fixes
- Use diagnostic flow to identify root causes
- Keep Roblox client and cache clean and updated
- Know when to escalate to support
